1 Introduction
Lodebet operates an online gaming platform at lodebet.best that serves players across the Philippines. We offer card games like Pusoy and Tongits, sports and esports betting, baccarat, bingo, and other gaming products — all denominated in Philippine Peso (₱ PHP).
When you use Lodebet, we collect and process certain personal information about you. This Privacy Policy explains clearly and honestly what that information is, why we need it, how we keep it safe, and what your rights are under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
By registering for and using a Lodebet account, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, please reach out to us before continuing to use the platform.
2 Data We Collect
The personal data Lodebet collects falls into the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration & KYC verification |
| Contact Data | Mobile number, email address, residential address | Account registration |
| Financial Data | GCash / Maya number, bank account details, transaction history | Deposits & withdrawals |
| Usage Data | Games played, bets placed, session duration, device type, IP address | During platform use |
| Communications Data | Support chat logs, emails sent to Lodebet, survey responses | Customer support interactions |
| Technical Data | Browser type, operating system, referring URL, cookie identifiers | Automatically via browser / app |
Lodebet does not collect sensitive personal information — such as medical history, religious beliefs, or biometric data — unless it is strictly required by applicable regulations or law enforcement obligations, in which case we will inform you separately.
Only What We Need
Lodebet follows the principle of data minimisation. We only collect personal information that is genuinely necessary for account management, transaction processing, legal compliance, and responsible gaming obligations. We don't collect data just because we can.
3 How We Collect Your Data
Lodebet collects personal data through the following channels:
- Direct input: Information you provide when registering, completing verification, making transactions, contacting support, or participating in promotions.
- Automated collection: Technical data collected automatically when you access Lodebet through cookies, web beacons, server logs, and similar tracking technologies.
- Third-party sources: Identity verification providers, payment processors, and fraud-prevention services may share data with Lodebet to verify your identity and protect account security.
- Regulatory sources: Relevant gaming regulatory bodies or law enforcement agencies may share information with Lodebet where legally required.
In all cases, Lodebet collects data lawfully and with a legitimate purpose in line with the Data Privacy Act of 2012.
4 How Lodebet Uses Your Data
The personal data we hold about you is used for the following purposes. We've listed the legal basis for each use so you understand why Lodebet needs it:
- Account creation and management – To verify your identity, set up your Lodebet account, and maintain its security. Legal basis: performance of contract.
- Processing deposits and withdrawals – To facilitate transactions in PHP using your chosen local payment method. Legal basis: performance of contract.
- Customer support – To respond to questions, resolve disputes, and improve the support experience at Lodebet. Legal basis: legitimate interest.
- Legal compliance and KYC – To comply with anti-money laundering (AML) obligations, age verification requirements, and directives from applicable Philippine regulatory authorities. Legal basis: legal obligation.
- Responsible gaming – To monitor gaming behaviour, apply player-requested limits, and identify potential signs of problem gambling. Legal basis: legal obligation and legitimate interest.
- Platform security and fraud prevention – To detect and prevent unauthorised access, account fraud, bonus abuse, and other prohibited activities on Lodebet. Legal basis: legitimate interest.
- Platform improvement – To analyse usage patterns, fix technical issues, and improve the overall Lodebet experience. Legal basis: legitimate interest.
- Marketing communications – To send you relevant updates about Lodebet promotions and new features, where you have consented to receive such communications. You may opt out at any time. Legal basis: consent.
5 Who We Share Your Data With
Lodebet does not sell your personal information to third parties. We may share your data only in the following limited circumstances:
- Payment processors – GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard, and other local payment partners receive the financial data needed to process your transactions.
- Identity verification providers – Third-party KYC and fraud-prevention services may receive your identity data to confirm you meet eligibility requirements.
- Game technology providers – Suppliers of certain games on the Lodebet platform may receive session data necessary for game operation and integrity.
- Regulatory authorities – Applicable gaming regulators, the National Privacy Commission, or law enforcement agencies may request or require data sharing as permitted or mandated by Philippine law.
- Professional advisors – Legal counsel, auditors, and compliance consultants who are bound by confidentiality obligations.
All third parties who receive personal data from Lodebet are required to handle it securely and only for the stated purpose. Lodebet does not permit third parties to use your data for their own unrelated commercial purposes.
6 Data Retention
Lodebet retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Active accounts: Data is retained for the full duration of your Lodebet account's lifetime plus the legally required period after account closure.
- Transaction records: Financial transaction data is retained for a minimum of five years in compliance with Philippine anti-money laundering regulations.
- Marketing data: Communications preferences and marketing engagement data are retained only while you maintain consent or for as long as your account is active.
- Closed accounts: Following account closure, Lodebet retains sufficient data to handle disputes, regulatory requests, and legal proceedings for the applicable statutory limitation period.
When data is no longer required, Lodebet securely deletes or anonymises it so it can no longer be linked to your identity.
7 How Lodebet Protects Your Data
We take the security of your personal data seriously and apply a range of technical and organisational measures to keep it safe:
- SSL/TLS encryption is applied to all data transmitted between your device and Lodebet's servers.
- Access controls limit which Lodebet personnel can view your personal data, based on role and business necessity.
- Secure payment processing means Lodebet does not store full card numbers or complete e-wallet credentials on its own systems.
- Regular security reviews are conducted to identify and address vulnerabilities in Lodebet's systems.
- Incident response procedures are in place so that if a data breach occurs, Lodebet can respond quickly, contain the impact, and notify affected players and the National Privacy Commission as required by law.
8 Cookies and Tracking Technologies
Lodebet uses cookies and similar technologies to make the platform work properly, understand how it's being used, and improve the player experience. Here's a plain breakdown of how we use them:
- Essential cookies: These are required for Lodebet to function. They keep you logged in, remember your preferences, and ensure secure sessions. You cannot disable these without affecting how the platform operates.
- Analytics cookies: Help Lodebet understand which pages and features are most used, how long sessions last, and where errors occur. This data is aggregated and does not identify individual players.
- Functional cookies: Remember settings like your preferred language and display options so you don't have to set them again each visit.
- Marketing cookies: Used to understand which promotions or features players engage with. Lodebet does not use third-party advertising networks that track you across external websites.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may limit your ability to use certain Lodebet features, including logging in.
9 Your Privacy Rights as a Filipino Player
Under the Data Privacy Act of 2012 and Lodebet's commitment to treating players fairly, you have the following rights regarding your personal data. You can exercise any of these rights by contacting Lodebet at support@lodebet.best.
10 Minors and Age Restrictions
Lodebet's platform is strictly for adults aged 21 years and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals who do not meet the minimum age requirement.
During account registration, Lodebet requires date of birth information and may request identity documents to verify age. If we discover that personal data has been collected from an underage individual, we will delete that data promptly and close the associated account.
Adults in a household are responsible for ensuring that minors do not access their Lodebet accounts or any gaming content on the platform.
11 Changes to This Privacy Policy
Lodebet may update this Privacy Policy from time to time to reflect changes in law, platform features, or data practices. When significant changes are made, we will notify active Lodebet account holders through a notice on the platform or by email to your registered address.
The effective date at the top of this page will always indicate the current version. We encourage you to review this policy periodically, particularly if you have concerns about how your data is handled at Lodebet.
Continued use of the Lodebet platform after a policy update has been communicated constitutes your acceptance of the revised terms.
12 Contact Lodebet About Privacy
If you have questions about this Privacy Policy, want to exercise your data rights, or want to report a concern about how Lodebet handles your personal data, please contact our Data Protection Officer:
- Email: support@lodebet.best
- Subject line: Privacy Policy Inquiry / Data Rights Request
For additional information about responsible gaming tools and player protection at Lodebet, visit the Responsible Gaming page. For answers to common questions, visit the FAQ.
If you believe Lodebet has not adequately addressed your privacy concern, you may file a complaint with the National Privacy Commission of the Philippines through its official channels.